Appointments & cancellations

Cancellation Policy

Our rules for notice, late cancellations, no-shows, and travel or access arrangements.

Last updated: October 8, 2026

01

Confirmation

Appointment requests are not confirmed until accepted by the business.

02

Notice

Customers should provide at least 24 hours’ notice when possible. Late cancellations may be subject to a fee, and no-show appointments may be charged.

03

Travel and access costs

Travel, parking, or property access costs already incurred for an Outcall appointment may be non-refundable.

04

Questions and exceptions

Contact us before your appointment if you have questions about timing, fees, or an unexpected change. Any exception is considered individually.

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